15-Day Return & Exchange Guarantee
Notify Our Concierge
Message our VIP WhatsApp team with your Order ID and photo within 15 days of receiving the parcel.
Showroom or Courier Pickup
Drop at any of our showrooms for instant exchange, or we arrange hassle-free doorstep courier pickup.
Exchange or Fast Refund
Immediate replacement size dispatched, or 100% refund credited to your bKash / Card in 3-5 business days.
Eligible for Full Exchange & Refund
Subject to 15-day notification
- Standard-sized Abayas (Sizes 50, 52, 54, 56) in unworn condition.
- Original Anzaar swing tags, security labels, and packaging intact.
- Manufacturing flaws, thread misalignments, or transit damage upon opening.
- Incorrect color, model, or size received compared to invoice.
Non-Eligible Items & Conditions
For health, hygiene & bespoke standards
- Custom bespoke garments tailored to unique non-standard measurements (Free alteration available).
- Garments showing signs of wear, perfume scents, makeup stains, or washing.
- Items with missing original tags or brand authenticity labels.
- Hijab caps, pins, and personal fragrances due to strict sanitary hygiene laws.
Walk into our Flagship (Banasree), Banani, Mirpur, or Cumilla showrooms. Our stylists will inspect the garment on the spot and provide instant size replacement or voucher.
Outside Dhaka or unable to visit? Our courier will pick up the parcel from your doorstep. Once received at our atelier, the exchange is shipped out within 24 hours.
Need to Return or Exchange an Item?
Our VIP Concierge is ready to process your request in under 5 minutes on WhatsApp.